Unbecoming a great brand

I love LOccitane, they have a great line of products and phenomenal customer service; and then they have this sorry excuse of an app. The most basic issue is they do not seem to have a coherent or rational vision of how this fits into customer behavior much less how it enhances the customer experience. Until they do they would be well serve withdrawing it. Do not download.

Aquiles La Grave about L'OCCITANE